Thank you for choosing Let’s Frost LLC!

By accessing or using the Let’s Frost website and services, you are herby agreeing to be bound by these terms and conditions. If you do not agree to these terms, please do not use this website or our services. Accordingly, your payment serves as a signature.

If you do not agree to any of the provisions herein, you reserve the right to decline the order. Please send an email to letsfrostllc@gmail.com to decline your order, but keep in mind these terms of service are strongly enforced.

1.1 All orders are subject to availability and acceptance by Let’s Frost LLC.

We reserve the right to refuse or cancel any order at our discretion.

1.2 A 50% deposit is required at the time of custom order placement to secure your date and pickup/delivery time. This applies to all cake and cupcake orders. The remaining 50% is required 72 hours prior to pickup or delivery for standard custom cakes. The remaining 50% is required (1) week prior to your scheduled event for weddings.

1.3 If full payment is not received prior to your scheduled pickup/delivery date, your order will not be made.

1.4 Orders must be placed during the ordering window. I require at least (2) weeks notice for standard custom cakes and cupcakes. I require at least (4) weeks notice for special events such as large parties or weddings and tiered cakes. If you want to place an order after the order form has closed we reserve the right to accept or reject your order. If we choose to accept your order you agree to a rush fee of 20% of the final cake cost.

1.5 All due dates will be listed on the final invoice. If the remaining balance is not paid in full by the due date we reserve the right to cancel your order and all money paid will not be refunded. We are not obligated to remind you after you have received your final payment invoice.

1.6 You are responsible for providing accurate contact, customization, and fulfillment information and for reviewing the order before submission.

2.1 Pre-Orders must be placed by the specified deadline for each drop. No exceptions will be made.

2.2 100% payment is required at the time of pre-order.

2.3 If payment is not received, your order is not placed.

2.4 Delivery is not offered for pre-orders. There will be a specific location and specific time windows for pick-up.

2.5 An order request is not accepted until Let's Frost confirms it or payment is successfully completed, as indicated during checkout. Products, dates, and quantities remain subject to availability. Let's Frost may decline or cancel an order because of an error, unavailable ingredients or capacity, suspected fraud, an unsafe or unlawful request, or a fulfillment restriction. If Let's Frost cancels a paid order, the amount charged for the canceled portion will be refunded.

You are responsible for providing accurate contact, customization, and fulfillment information and for reviewing the order before submission.

3.1 You must provide start time of event if applicable and your requested delivery time. Delivery times are estimates and cannot be guaranteed. Should we be delayed due to weather or traffic we will communicate to the appropriate party and provide a new ETA. We are not responsible for any delays listed above as they are out of our control.

3.2 We are not responsible for orders left at the specified location after delivery.

3.3 We recommend delivery for all tiered cakes. If you choose to pickup your tiered cakes, be advised it is at your own risk. An SUV is strongly recommended and should have working air conditioning. Cake must be able to sit flat on a floorboard or in the trunk where it cannot slide. If you cannot meet these requirements, please select delivery.

3.4 Delivery fees do apply. If you have not paid for your delivery prior to your delivery date, your order will not be delivered.

3.5 Available fulfillment methods, locations, windows, charges, and destination limits are shown during checkout or in the order confirmation. Times are estimates unless Let's Frost expressly confirms a guaranteed time. You are responsible for providing a usable address, being available during the agreed window, and following storage, transport, reheating, and food-safety instructions after receiving the order.

3.6 Shipping is coming soon! Keep checking back! Shipping will be offered only where permitted. If a shippable order cannot be sent within the promised time, Let's Frost will provide any delay notice, cancellation option, or refund required by applicable law. Carrier delays and conditions outside reasonable control may affect arrival after shipment.

4.1 Let’s Frost LLC is not liable for any damages caused by the client once it leaves our establishment. Please follow care instructions provided to you for handling, transportation, and storage provided to you with every order. You release all liability once the cake leaves our establishment. You must only carry the cake from the bottom and carry it level to prevent sliding. You must only use a vehicle with working air conditioning and a vehicle that has a flat surface for you to transport the cake. Do not place it in a seat. Make sure your cake pickup is your last errand so it is not sitting in the car for a long period of time. Even just a few minutes without A/C can cause the cake to melt and slide. If you are not able to meet these requirements, please request delivery.

4.2 Do not store your cake in a warm environment, as it may not only cause melting but can also alter taste.

4.3 Late pickups are subject to a fee. We have select pick up windows. Please arrive during your selected time. If you are running late we will offer one rescheduled time and it must be within the pickup windows. If you are late and do not inform me, there will be a fee of $15 for every 30 minutes past your pickup time.

4.4 If you do not pickup your cake during our available pickup windows you will not be able to pickup your cake until the next available pickup windows. Please inform me of the new time you will be picking up and it must be within 24 hours. If you do not inform me or you did not arrive during your rescheduled time, your cake will be donated and a refund will not be provided.

4.5 You are responsible for providing an appropriate and secure surface and environment for your order. We strongly suggest not placing your cake and/or cupcakes outside for any outdoor event. If you must place them outdoors, please do so no earlier than 30 minutes prior to serving and avoid direct sunlight. We are not liable for any damages due to outside elements.

4.6 Privacy and Address Confidentiality: By transacting with us, the customer acknowledges that our business may be operated from a private residence. The customer agrees not to publish, share, or disclose the seller's residential address to any third party or on any public platform without explicit written permission. Unauthorized sharing of private property information may result in the immediate termination of business relations and legal action.

5.1 We strive to provide accurate product descriptions and images; but handmade items may have reasonable differences in color, decoration, size, or appearance. Please read the product label and any required cottage-food disclosure provided with your order.

5.2 We strive to provide high quality baked goods by sourcing the highest quality chocolate, vanilla, and cocoa powders, etc. Please note we may have slight variations in taste if substitutions have to be made with another brand if there are product shortages as we would rather substitute than cancel orders.

5.3 All of our products are made in a home based bakery following cottage food laws that is NOT subject to state health inspections. We cannot guarantee products are suitable for those with specific dietary requirements. We produce our products in a kitchen that may come in contact with most common allergens (milk, wheat, peanuts, tree nuts, soy, egg, and although we don’t work with any fish, shellfish, or sesame we do buy ingredients from other facilities that may use them). Please inform us of any allergies or dietary restrictions when placing an order however please be aware we cannot accommodate gluten free and dairy free options at this time. Our products are nut free unless otherwise specified, but please be advised we are not a peanut free facility. If you have a severe allergy we ask that you do not place an order as it is not worth the risk. If you do place an order, you agree to inform your guest(s) of this risk and we are not liable for any allergic reactions. Product information is NOT medical advice!

5.4 We can accommodate food dye allergies! If you have a food dye allergy please let us know and we can let you know what options we have available!

5.5 Let's Frost offers foods made and sold under the laws and rules that apply to its operation. Available products, sales locations, delivery areas, and shipping destinations may be limited by those rules. Products are intended for the end customer and may not be resold unless Let's Frost expressly agrees and the resale is lawful.

6.1 Refunds are not accepted under any circumstances unless your order cannot be completed on your specific day and time do to any unforeseen cause. We will give you the opportunity to receive a refund or reschedule your pickup/delivery date.

6.2 Cancellations are only accepted on custom orders at least (2) weeks before your scheduled pickup/delivery date. Your deposit is non-refundable. However, we will allow you to apply the deposit to a new order for any date within (1) year, however the date must be subject to the Let’s Frost LLC calendar. If you choose not to reschedule, you will lose the deposit. If you do not cancel at least (2) weeks before your scheduled pickup/delivery date, you will not be allowed to transfer the deposit to a new order and you will not receive a refund of any amount.

6.3 PLEASE NOTE: Cancellations are not allowed for pre-orders.

7.1 All prices are non-negotiable. Please understand we must account for ingredient cost, packaging cost, labor, overhead, taxes, insurance, software, delivery costs, etc. and we are not able to purchase everything at wholesale prices. Prices are also subject to change if modifications are made to the order.

7.2 We reserve the right to change prices at any time depending on cost of special ingredients, fuel price increases, or any other factors. If you have already booked and paid your deposit, your price will not increase unless modifications are made to the order.

7.3 If Let's Frost offers a subscription, the frequency, products or benefits, recurring price, pickup or delivery method, and any minimum term will be shown before purchase. By subscribing, you authorize recurring charges until cancellation.

You may cancel future renewals using the account or contact method provided with the subscription. Cancellation does not automatically refund a charge already processed or an order already prepared, except when required by law or stated in the subscription offer.

8.1 You also acknowledge that you are responsible for all NON-TOXIC items you chose for your order such as luster dust or figurines. They are not edible but used for decoration only. You have the option to decline this particular decoration if you so choose. If you choose not to decline, you assume all risk.

8.2 We do NOT add fresh flowers to cakes under any circumstance as they may be toxic or contain pesticides and/or other contaminants. Let’s Frost LLC is not liable if you choose to add fresh flowers to your cake after it leaves our establishment or it is left in your care after delivery. If you have a florist that will wrap the ends for you, please let us know but we reserve the right to accept or deny your request and you acknowledge that they are not edible and may pose health concerns.

8.3 Do NOT smash anyones face into our tiered cakes! We add dowels for structure and stability which can cause injury. Let’s Frost LLC is not liable for any injuries caused.

8.4 Let’s Frost LLC does not do any designs with themes or characters that are copy-written for legal reasons. We can add characters to the cake if they are store bought as the licensing has already been approved and paid for. I know this can be disappointing, but as a small business we can not afford to have licensing rights of our own.

8.5 Photos for inspiration are welcome and we ask that if you know the artist that created the design you provide us with their name so we can give credit for the inspiration that was used. However, Let’s Frost LLC will not do exact replications of the designs from another cake artist even if credit is given.

8.6 Please note your final cake colors may differ slightly from your request as colors are hand mixed. We will do our best to match the colors exactly, but 100% color matching is not possible. Refunds will not be accepted for slight color variations. If a color cannot be made, we will notify you prior to completion of your order.

8.7 Serving sizes are a guideline. You are able to slice a cake however you choose, but Let’s Frost LLC is not responsible for any cake serving shortages.

8.8 Invoices are finalized. Square does not allow any changes to invoices once the final payment has been processed. It is your responsibility to make sure all details are correct before submitting final payment.

8.9 You have a (14) day modification window where you can request changes for flavor, size, and design. If we are less than (14) days out from your pickup/delivery date, no modifications can be made.

If you create an account, you are responsible for keeping your sign-in information secure and for activity under the account. Contact the business if you believe the account has been used without permission.

You agree to receive electronic order records and transactional communications at the contact information you provide. Marketing email or text messages require the consent described when you sign up and can be stopped using the unsubscribe or opt-out instructions in the message.

9.1 In the event that your order cannot be completed due to family emergency, broken equipment, sudden illness, severe weather, or any other reason out of the control of Let’s Frost LLC, you will be refunded in full but we are not liable for any other emotional or financial damages. PLEASE NOTE: this also applies to pre-orders, which in any other case are non-refundable.

9.2 If you create an account, you are responsible for keeping your sign-in information secure and for activity under the account. Contact the business if you believe the account has been used without permission.

9.3 You agree to receive electronic order records and transactional communications at the contact information you provide. Marketing email or text messages require the consent described when you sign up and can be stopped using the unsubscribe or opt-out instructions in the message.